Privacy Policy

Terms and Definitions:

Buyer - a capable individual who places an Order on the website,, either indicated as the recipient of the Goods, or using the Goods purchased on the website exclusively for personal, family, household and other needs not related to the implementation of entrepreneurial activity.

Seller - "Krasnogorskiy Zavod, PJSC” (hereinafter - PJSC KMZ).

Online store – the website owned by the Seller with an Internet address at, They demonstrate the goods offered by the Seller to its Buyers for placing Orders, as well as the terms of payment and delivery of these Orders to Buyers.

Goods - an object of the material world, not withdrawn from civil circulation and presented for sale on the Website.

Order - a duly implemented Buyer's request for delivery of Goods selected by the Buyer among those presented at the Website to the specified address.

Delivery service is a third party that provides services for delivery of Orders to Buyers under an agreement with the Seller.

Условия продажи товаров в интернет-магазине

1. General Provisions

1.1. The website administrator is PJSC KMZ

1.2. By ordering goods through the online store, the Buyer agrees to the Terms of sale of Goods (hereinafter referred to as the Terms) set out below.

1.3. These Terms, as well as information about the Goods presented on the Website, are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.

1.4. The relations between the Buyer and the Seller are the subject to the provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 Chapter 30), as well as the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them.

1.5. The Seller reserves the right to make changes to these Terms and accordingly to this the Buyer agrees to monitor the changes regularly.

1.6. The Buyer agrees to the Terms by clicking the "Place an order" button at the last stage of placing an Order on the Website.

2. Registration, processing and terms of execution of the Order

2.1. The Buyer's order can be placed as:

  • received by phone, after which the Seller issues an invoice via e-mail;
  • issued by the Buyer on the Website independently.

2.2. When placing an Order, the Buyer must indicate the following information:

  • FULL NAME of the Buyer or the Recipient of the Order
  • delivery address of the Order, or the address of the order pick-up office
  • contact phone number
  • E-mail address

2.3. Acceptance of orders or requests is processed by the online store at 24/7 format, i.e. the client can place an order or send a letter at any time via any communication channel, and the processing of the order or the letter will be done by employees within working hours of the online store.

2.4. After placing the order, the Buyer is provided with information about the delivery terms.

Delivery terms the Buyer's Order depend on the address and region of delivery and do not directly depend on the Seller.

2.5. If the Seller does not have the required quantity of the ordered Goods in stock, the Seller informs the Buyer about this via an e-mail or a call. The Buyer has the right to agree to accept the Goods in the quantity available from the Seller, or to cancel this item of the Goods list from the Order. If the Buyer does not receive a response within 2 days, the Seller reserves the right to cancel the non-available item from the Order.

2.6. All information presented on the Website is only for reference purposes. Should questions on characteristics of the Goods arise, the Buyer shall contact the Seller before placing the Order on the Website.

3. Delivery

3.1. The ways of delivery of Goods are indicated on the Website in the section "Delivery of Goods".

3.2. Delays in delivery are possible due to unforeseen circumstances that may occur through no fault of the Seller.

3.3. The risk of accidental damage to the Goods passes to the Buyer from the moment the Goods are handed over to the Delivery Service. In case of non-delivery of the Order, the Seller refunds to the Buyer the cost of the Order and delivery prepaid by the Buyer after receiving confirmation of the loss of the Order from the Delivery Service.

3.4. The cost of delivery of each Order is calculated individually, based on its weight, region, delivery way and is paid by the Buyer upon delivery.

3.5. Upon delivery, the Order is handed over to the Buyer or to the person indicated as the Recipient of the Order.

3.6. To avoid cases of fraud and to fulfill the obligations assumed in clause 4.5., the person delivering the prepaid Order has the right to request an identification document of the Recipient, as well as indicate the type and a serial number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal information.

3.7. Failure to accept the Order within the specified delivery terms is considered as the Buyer's refusal from the contract of sale and as a reason for the cancellation of the Order by the Seller. The funds are returned to the Buyer, excluding the cost of transportation of the Goods.

3.8. The Seller is not responsible for the increase in the delivery terms by the Delivery Service, since they do not directly depend on the Seller.

4. Payment for the Goods

4.1. The price of the Goods is indicated on the Website. If the price of the Goods ordered by the Buyer is indicated incorrectly, the Seller informs the Buyer as soon as possible to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered as canceled. If the Order has been paid, the Seller returns the payment for the Order to the Buyer.

4.2. The price of the Goods on the Website is the subject to change by the Seller unilaterally (promotions, discounts, etc.). In this case the price for the Goods previously ordered by the Buyer is not the subject to change.

4.3. The order is accepted for processing only after the Buyer's funds are credited to the Seller's bank account.

4.4. Features of payment for the Goods using bank cards

4.4.1. In accordance with the regulations of the Central Bank of the Russian Federation "On the issue of bank cards and on operations performed using payment cards" dated 24.12.2004 No. 266-P, operations on bank cards are performed by the cardholder or by a person authorized by him.

4.4.2. Bank card transactions are authorized by the bank. If the bank has a reason to consider the operation as a fraud action, the bank has the right to reject the transaction. Fraud transactions with bank cards fall under Article 159 of the Criminal Code of the Russian Federation.

4.5. The seller has the right to set discounts in order to promote one or another way of payment or delivery of the Goods.

5. Return of Goods

5.1. Return of Goods of proper quality

5.1.1. The Buyer has the right to refuse the ordered Goods prior to its transfer to the Delivery Service, and after receiving the Goods - within 14 days, excluding the day of purchase. The return of the Goods of proper quality is possible if its presentation, consumer properties, as well as documents confirming the fact and conditions of purchase of the specified Goods are preserved.

5.1.2. If the Buyer refuses the Goods, the Seller returns to him the cost of the returned Goods, with the exception of the seller's expenses for the delivery of the returned Goods from the Buyer, no later than 10 working days from the date of receiving the Buyer's written application by the Seller.

5.1.3. If at the moment of the Buyer's request, a similar product is not available for sale from the Seller, the Buyer has the right to refuse to execute the contract of sale and to request the return of the payment for the specified product. The seller is obliged to refund the payment for the returned Goods within 10 working days from the date of receiving the returned Goods under condition the Buyer sends a written application for the return of Goods of proper quality to the Seller.

5.2. Return of Goods of improper quality

5.2.1. The Buyer can return the Goods of improper quality to the Seller and request a refund of the payment during the warranty period. The Buyer may also request replacement of the Goods of improper quality or elimination of defects.

5.3. Refund of payments

5.3.1. Funds are the subject to be returned in the same way that was used by the Buyer to pay the Goods. Payments through systems that do not use back transfer of funds are to be returned through the Sberbank payment system.

5.4. Procedure when the Seller violates the terms of the assortment (re-grading).

5.4.1. If a Product is present in the Order and does not correspond to the ordered assortment (re-grading), the Buyer has the right to refuse the Goods or request a replacement of the Goods in accordance to the assortment listed in the Order, or return the Goods or request the receiving the payment for the Goods.

5.4.2. The goods transferred to the Buyer in violation of the assortment conditions are subject to return to the Seller. If the Buyer accepts the Goods, the Seller has the right to request from the Buyer payment for these Goods at the price set by the Seller for these Goods on the Website at the time of transfer of the Goods. If the actually transferred Goods are not in the Seller's assortment presented on the Website at the time of the transfer of the Goods, the Goods are to be paid at the price agreed with the Seller.

5.4.3. Replacement of Goods that do not correspond to the Order is implemented through placing a new order by agreement of the parties - the Seller or the Buyer - with payment, which reflects the cost of the Goods that were not transferred.

6. Intellectual property

6.1. All textual information and graphic images on the Website are the property of the Seller and / or his contractors.

7. Warranties and liability

7.1. The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods ordered on the Website.

7.2. The Buyer agrees not to use the ordered Goods for business purposes.

8. Confidentiality and protection of personal information

8.1. Provision of information by the Buyer:

8.1.1. When placing an Order on the Website, the Buyer provides the following contact information: Surname, First name, e-mail address.

8.2. By providing his personal data when placing an Order, the Buyer agrees to their processing by the Seller, implemented also for promoting Goods and services by the Seller.

8.2.1. Use of information provided by the Buyer and received by the Seller.

8.3.1 The Seller uses the information for:

  • registration of primary documentation;
  • fulfillment of obligations to the Buyer;
  • evaluation and analysis of the work of the website.

8.3.2. The Seller has the right to send advertising and informational messages to the Buyer.

8.4. Disclosure of information received by the Seller:

8.4.1. The Seller agrees not to disclose the information received from the Buyer. The provision by the Seller of information received from the Buyer to agents and third parties acting on the basis of an agreement with the Seller in order to fulfill obligations to the Buyer is not considered a violation.

8.4.2. The disclosure of information received from the Buyer in accordance with reasonable and applicable legal requirements is not considered as a violation of obligations to the Buyer.

8.6. The Seller receives information about the ip-address of the visitor of the website This information is not used to identify the visitor.

8.7. The Seller is not responsible for the information provided by the Buyer on the Site in a public form.

9. Other conditions

9.1. The law of the Russian Federation applies to the relationship between the Buyer and the Seller.

9.2. Should any questions and claims from the Buyer arise, he shall contact the Seller's Customer Service via phone or the Feedback form on the Website. The parties will try to resolve all disputes that may arise through negotiations. If an agreement between parties is impossible to be reached, the dispute will be referred to judicial authorities in accordance with the current legislation of the Russian Federation.

9.3. The recognition by the court of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.